We are your IT solution. Our mission is bringing the human touch to technology. As a client-focused, comprehensive technology solutions provider, we offer IT Help Desk and Support services as part of our Managed Services packages and as a standalone service.

With nearly 40 years of experience providing technology solutions built with our clients’ best interests in mind, we’re able to provide a customized level of engagement that goes beyond the capabilities of most managed IT providers. Our unique partnership with your business allows us to provide an accurate level of support and correctly escalate issues when needed.

When you choose High Touch to support your IT, you gain access to our knowledgeable, centralized support staff. Additionally, with a comprehensive team of technology experts, we can troubleshoot and solve advanced issues related to how your IT interfaces with software, websites, and business communications solutions.

In our supported markets, we also offer on-site IT support and emergency support services, as needed.

• Centralized. High Touch has a central. U.S.-based support center, ensuring we can help solve your problem quickly and completely without endless hold times and call transfers.
• Experienced. You can trust our knowledge—we’ve been providing business-to-business IT support for nearly 40 years to a broad portfolio of clients.
• Communication. As a client-focused technology company, we explain technical issues in a way you can understand without confusing technical jargon.
• Efficiency. In many cases, you won’t have to wait for a technician to come fix your issue. We’re able to solve 2/3 of our tickets remotely.

Help Desk/Support Center services are included for Managed Services clients based on your chosen solutions package.

We also offer help desk remote support at a standard hourly rate from Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Support rates during the evening and holiday hours vary by contract. On-site support and emergency support services are offered on a case-by-case basis, depending on the issue type and its severity.